/* ============================================================
   Complaints Management System — Public CSS v2.0
   ============================================================ */

/* ── Variables ─────────────────────────────────────────────── */
:root {
  --cms-primary:       #2563eb;
  --cms-primary-dark:  #1d4ed8;
  --cms-primary-light: #eff6ff;
  --cms-success:       #16a34a;
  --cms-error:         #dc2626;
  --cms-warning:       #d97706;
  --cms-text:          #1f2937;
  --cms-text-muted:    #6b7280;
  --cms-border:        #e5e7eb;
  --cms-bg:            #ffffff;
  --cms-bg-alt:        #f9fafb;
  --cms-radius:        8px;
  --cms-shadow:        0 2px 12px rgba(0,0,0,.08);
  --cms-transition:    .2s ease;

  /* Status colours */
  --cms-new:         #f59e0b;
  --cms-in-progress: #3b82f6;
  --cms-resolved:    #10b981;
  --cms-closed:      #6b7280;
  --cms-merged:      #8b5cf6;
  --cms-urgent:      #ef4444;
}

/* ── Base resets ───────────────────────────────────────────── */
.cms-complaints-box *,
.cms-check-status-page *,
.cms-user-dashboard *,
.cms-my-complaints-wrap * {
  box-sizing: border-box;
}

/* ── Complaints Box wrapper ────────────────────────────────── */
.cms-complaints-box {
  max-width: 1000px;
  margin: 24px auto;
  background: var(--cms-bg);
  border-radius: var(--cms-radius);
  box-shadow: var(--cms-shadow);
  overflow: hidden;
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
  font-size: 14px;
  color: var(--cms-text);
}

/* ── Header ────────────────────────────────────────────────── */
.cms-box-header {
  background: linear-gradient(135deg, var(--cms-primary) 0%, var(--cms-primary-dark) 100%);
  color: #fff;
  padding: 16px 20px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.cms-box-title { font-size: 18px; font-weight: 700; }

.cms-box-header-right {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.cms-total-count { font-size: 13px; opacity: .9; }

.cms-custom-button,
button.cms-custom-button {
  background: rgba(255,255,255,.15);
  color: #fff;
  border: 1px solid rgba(255,255,255,.3);
  padding: 7px 16px;
  border-radius: 6px;
  font-size: 13px;
  font-weight: 500;
  cursor: pointer;
  transition: background var(--cms-transition);
  text-decoration: none;
}
.cms-custom-button:hover { background: rgba(255,255,255,.28); color: #fff; }

/* ── Search bar ────────────────────────────────────────────── */
.cms-search-bar {
  padding: 10px 16px;
  background: var(--cms-bg-alt);
  border-bottom: 1px solid var(--cms-border);
  display: flex;
  gap: 8px;
  align-items: center;
}

.cms-search-input {
  flex: 1;
  padding: 7px 12px;
  border: 1px solid var(--cms-border);
  border-radius: 6px;
  font-size: 13px;
  outline: none;
  transition: border-color var(--cms-transition);
}
.cms-search-input:focus { border-color: var(--cms-primary); box-shadow: 0 0 0 3px rgba(37,99,235,.15); }

.cms-search-btn {
  padding: 7px 18px;
  background: var(--cms-primary);
  color: #fff;
  border: none;
  border-radius: 6px;
  cursor: pointer;
  font-size: 13px;
  font-weight: 500;
  transition: background var(--cms-transition);
}
.cms-search-btn:hover { background: var(--cms-primary-dark); }

/* ── Table wrapper — horizontal scroll on mobile ────────────── */
.cms-table-wrapper { overflow-x: auto; -webkit-overflow-scrolling: touch; }

.cms-box-list table,
.cms-my-complaints {
  width: 100%;
  border-collapse: collapse;
  min-width: 600px;
}

.cms-box-list thead,
.cms-my-complaints thead {
  background: var(--cms-bg-alt);
}

.cms-box-list th,
.cms-my-complaints th {
  padding: 10px 14px;
  text-align: left;
  font-weight: 600;
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: .5px;
  color: var(--cms-text-muted);
  border-bottom: 2px solid var(--cms-border);
}

.cms-box-list td,
.cms-my-complaints td {
  padding: 10px 14px;
  border-bottom: 1px solid var(--cms-border);
  vertical-align: middle;
}

.cms-box-list tr:last-child td,
.cms-my-complaints tr:last-child td { border-bottom: none; }

.cms-box-list tbody tr:hover { background: var(--cms-primary-light); }

.cms-empty-row { text-align: center; color: var(--cms-text-muted); padding: 32px !important; }

/* ── Status badges ─────────────────────────────────────────── */
.cms-status-badge {
  display: inline-block;
  padding: 3px 10px;
  border-radius: 20px;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: .3px;
  text-transform: capitalize;
  white-space: nowrap;
}

.cms-status-new         { background: #fef3c7; color: #92400e; }
.cms-status-in_progress { background: #dbeafe; color: #1e40af; }
.cms-status-resolved    { background: #d1fae5; color: #065f46; }
.cms-status-closed      { background: #f3f4f6; color: #374151; }
.cms-status-merged      { background: #ede9fe; color: #4c1d95; }
.cms-status-urgent      { background: #fee2e2; color: #991b1b; }

/* ── Attachment thumbnails ─────────────────────────────────── */
.cms-thumb {
  width: 36px;
  height: 36px;
  object-fit: cover;
  border-radius: 4px;
  border: 1px solid var(--cms-border);
  margin-right: 4px;
  vertical-align: middle;
}
.cms-thumb-lg {
  width: 80px;
  height: 80px;
  object-fit: cover;
  border-radius: 6px;
  border: 1px solid var(--cms-border);
  margin: 4px;
}
.cms-thumb-link, .cms-video-link { display: inline-block; }

/* ── Pagination ─────────────────────────────────────────────── */
.cms-pagination {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 12px 16px;
  border-top: 1px solid var(--cms-border);
  background: var(--cms-bg-alt);
  flex-wrap: wrap;
}

.cms-pag-prev,
.cms-pag-next,
.cms-pag-btn {
  padding: 6px 14px;
  border: 1px solid var(--cms-border);
  border-radius: 6px;
  background: var(--cms-bg);
  color: var(--cms-text);
  cursor: pointer;
  font-size: 13px;
  font-weight: 500;
  text-decoration: none;
  transition: all var(--cms-transition);
}
.cms-pag-prev:hover,
.cms-pag-next:hover,
.cms-pag-btn:hover { background: var(--cms-primary); color: #fff; border-color: var(--cms-primary); }
.cms-pag-prev:disabled,
.cms-pag-next:disabled { opacity: .4; cursor: not-allowed; }
.cms-pag-btn.active { background: var(--cms-primary); color: #fff; border-color: var(--cms-primary); }
.cms-pag-info { font-size: 13px; color: var(--cms-text-muted); margin: 0 4px; }

/* ── Loading row ─────────────────────────────────────────────── */
.cms-loading-row { text-align: center; padding: 24px !important; }
.cms-loading-spinner {
  display: inline-block;
  width: 24px; height: 24px;
  border: 3px solid var(--cms-border);
  border-top-color: var(--cms-primary);
  border-radius: 50%;
  animation: cms-spin .6s linear infinite;
}
@keyframes cms-spin { to { transform: rotate(360deg); } }

/* ── Modal ───────────────────────────────────────────────────── */
.cms-modal {
  display: none;
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,.55);
  z-index: 99999;
  padding: 20px;
  overflow-y: auto;
}

body.cms-modal-open { overflow: hidden; }

.cms-modal-content {
  background: var(--cms-bg);
  border-radius: var(--cms-radius);
  max-width: 700px;
  margin: auto;
  padding: 32px;
  position: relative;
  box-shadow: 0 20px 60px rgba(0,0,0,.25);
  animation: cms-slide-in .2s ease;
}

@keyframes cms-slide-in {
  from { transform: translateY(-20px); opacity: 0; }
  to   { transform: translateY(0);     opacity: 1; }
}

.cms-modal-content h2 {
  margin: 0 0 24px;
  font-size: 20px;
  font-weight: 700;
  color: var(--cms-text);
}

.cms-modal-close {
  position: absolute;
  top: 16px; right: 16px;
  background: none;
  border: none;
  font-size: 24px;
  cursor: pointer;
  color: var(--cms-text-muted);
  padding: 4px;
  line-height: 1;
  transition: color var(--cms-transition);
}
.cms-modal-close:hover { color: var(--cms-error); }

/* ── Form grid ───────────────────────────────────────────────── */
.cms-form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}

.cms-form-group {
  display: flex;
  flex-direction: column;
  gap: 5px;
}

.cms-form-group-full { grid-column: 1 / -1; }

.cms-form-group label {
  font-size: 13px;
  font-weight: 600;
  color: var(--cms-text);
}

.cms-form-group label span { color: var(--cms-error); }

.cms-form-group input[type="text"],
.cms-form-group input[type="email"],
.cms-form-group input[type="tel"],
.cms-form-group input[type="number"],
.cms-form-group select,
.cms-form-group textarea {
  padding: 9px 12px;
  border: 1.5px solid var(--cms-border);
  border-radius: 6px;
  font-size: 14px;
  color: var(--cms-text);
  background: var(--cms-bg);
  transition: border-color var(--cms-transition), box-shadow var(--cms-transition);
  width: 100%;
}

.cms-form-group input:focus,
.cms-form-group select:focus,
.cms-form-group textarea:focus {
  outline: none;
  border-color: var(--cms-primary);
  box-shadow: 0 0 0 3px rgba(37,99,235,.15);
}

.cms-form-group textarea { resize: vertical; min-height: 80px; }

/* ── OTP section ─────────────────────────────────────────────── */
.cms-otp-section {
  margin-top: 20px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.cms-otp-input {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.cms-otp-input label { font-size: 13px; font-weight: 600; }

.cms-otp-input input {
  max-width: 200px;
  padding: 9px 12px;
  border: 1.5px solid var(--cms-border);
  border-radius: 6px;
  font-size: 20px;
  letter-spacing: 6px;
  text-align: center;
}

/* ── Buttons ─────────────────────────────────────────────────── */
.cms-submit-btn,
.cms-btn-outline {
  padding: 10px 24px;
  border-radius: 6px;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  transition: all var(--cms-transition);
  border: 2px solid var(--cms-primary);
}

.cms-submit-btn {
  background: var(--cms-primary);
  color: #fff;
}
.cms-submit-btn:hover:not(:disabled) { background: var(--cms-primary-dark); }
.cms-submit-btn:disabled { opacity: .5; cursor: not-allowed; }

.cms-btn-outline {
  background: transparent;
  color: var(--cms-primary);
}
.cms-btn-outline:hover { background: var(--cms-primary-light); }

.cms-button-small {
  padding: 5px 12px;
  font-size: 12px;
  font-weight: 600;
  border-radius: 5px;
  border: 1px solid var(--cms-primary);
  color: var(--cms-primary);
  background: transparent;
  cursor: pointer;
  text-decoration: none;
  display: inline-block;
  transition: all var(--cms-transition);
}
.cms-button-small:hover { background: var(--cms-primary); color: #fff; }

.cms-btn-warning { border-color: var(--cms-warning); color: var(--cms-warning); }
.cms-btn-warning:hover { background: var(--cms-warning); color: #fff; }

.cms-form-actions { margin-top: 20px; }

/* ── Form messages ───────────────────────────────────────────── */
.cms-form-message {
  display: none;
  padding: 10px 14px;
  border-radius: 6px;
  font-size: 13px;
  margin-top: 12px;
  line-height: 1.5;
}
.cms-form-message.success { background: #d1fae5; color: #065f46; border: 1px solid #6ee7b7; }
.cms-form-message.error   { background: #fee2e2; color: #991b1b; border: 1px solid #fca5a5; }

/* ── Loading spinner in button ───────────────────────────────── */
.cms-loading {
  display: inline-block;
  width: 14px; height: 14px;
  border: 2px solid rgba(255,255,255,.4);
  border-top-color: #fff;
  border-radius: 50%;
  animation: cms-spin .6s linear infinite;
  vertical-align: middle;
  margin-left: 6px;
}

/* ── Check status page ───────────────────────────────────────── */
.cms-check-status-page {
  max-width: 520px;
  margin: 24px auto;
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
}

.cms-check-status-page h3 { margin-bottom: 20px; font-size: 20px; }

.cms-check-status-page .cms-form-group {
  margin-bottom: 16px;
  display: flex;
  flex-direction: column;
  gap: 5px;
}

.cms-check-status-page .cms-form-group label { font-size: 13px; font-weight: 600; }

.cms-check-status-page input {
  padding: 9px 12px;
  border: 1.5px solid var(--cms-border);
  border-radius: 6px;
  font-size: 14px;
  width: 100%;
}
.cms-check-status-page input:focus {
  outline: none;
  border-color: var(--cms-primary);
  box-shadow: 0 0 0 3px rgba(37,99,235,.15);
}

/* ── Status result card ──────────────────────────────────────── */
.cms-status-result-card {
  background: var(--cms-bg-alt);
  border: 1px solid var(--cms-border);
  border-radius: var(--cms-radius);
  padding: 20px;
  margin-top: 20px;
}
.cms-status-result-card h3 { margin: 0 0 14px; font-size: 16px; }

.cms-status-table { width: 100%; border-collapse: collapse; }
.cms-status-table th, .cms-status-table td { padding: 8px 10px; text-align: left; border-bottom: 1px solid var(--cms-border); font-size: 13px; }
.cms-status-table th { font-weight: 600; color: var(--cms-text-muted); width: 140px; }
.cms-status-table tr:last-child th,
.cms-status-table tr:last-child td { border-bottom: none; }

.cms-additional-uploads { margin-top: 20px; border-top: 1px solid var(--cms-border); padding-top: 16px; }
.cms-additional-uploads h4 { margin-bottom: 12px; }

/* ── User dashboard ──────────────────────────────────────────── */
.cms-user-dashboard {
  max-width: 900px;
  margin: 24px auto;
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
}

.cms-back-button {
  display: inline-block;
  margin-bottom: 16px;
  color: var(--cms-primary);
  text-decoration: none;
  font-weight: 600;
  font-size: 14px;
}
.cms-back-button:hover { text-decoration: underline; }

.cms-detail-table { width: 100%; border-collapse: collapse; margin-bottom: 20px; }
.cms-detail-table th,
.cms-detail-table td { padding: 10px 14px; border-bottom: 1px solid var(--cms-border); font-size: 14px; vertical-align: top; }
.cms-detail-table th { font-weight: 600; color: var(--cms-text-muted); width: 160px; }

/* ── Star rating ─────────────────────────────────────────────── */
.cms-rating-block {
  background: var(--cms-primary-light);
  border: 1px solid #bfdbfe;
  border-radius: var(--cms-radius);
  padding: 16px;
  margin-bottom: 20px;
}
.cms-rating-block h4 { margin-bottom: 12px; }

.cms-star-rating { display: flex; flex-direction: row-reverse; gap: 4px; margin-bottom: 10px; width: fit-content; }
.cms-star-rating input[type="radio"] { display: none; }
.cms-star-rating label { font-size: 28px; color: #d1d5db; cursor: pointer; transition: color var(--cms-transition); }
.cms-star-rating input:checked ~ label,
.cms-star-rating label:hover,
.cms-star-rating label:hover ~ label { color: #f59e0b; }

/* ── Complaint history ───────────────────────────────────────── */
.cms-complaint-history { list-style: none; padding: 0; margin: 0; }
.cms-complaint-history li {
  display: flex;
  gap: 10px;
  padding: 8px 0;
  border-bottom: 1px solid var(--cms-border);
  font-size: 13px;
  flex-wrap: wrap;
}
.cms-complaint-history li:last-child { border-bottom: none; }
.history-date { color: var(--cms-text-muted); min-width: 100px; }
.history-action { font-weight: 600; }
.history-details { color: var(--cms-text-muted); }

/* ── Login prompt ────────────────────────────────────────────── */
.cms-login-prompt { color: var(--cms-text-muted); font-size: 14px; padding: 20px 0; }
.cms-login-prompt a { color: var(--cms-primary); font-weight: 600; }

/* ── Notice / error ──────────────────────────────────────────── */
.cms-notice { background: #fef3c7; border: 1px solid #fde68a; padding: 12px 16px; border-radius: 6px; color: #92400e; margin-bottom: 16px; font-size: 14px; }
.cms-error  { background: #fee2e2; border: 1px solid #fca5a5; padding: 12px 16px; border-radius: 6px; color: #991b1b; margin-bottom: 16px; font-size: 14px; }

/* ── My Complaints wrap ──────────────────────────────────────── */
.cms-my-complaints-wrap { max-width: 900px; margin: 24px auto; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif; }

/* ── Resend OTP row ──────────────────────────────────────────── */
.cms-resend-row {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-top: 8px;
  flex-wrap: wrap;
}

.cms-resend-timer {
  font-size: 12px;
  color: var(--cms-text-muted);
  font-variant-numeric: tabular-nums;
}

.cms-resend-otp-btn {
  padding: 5px 14px;
  border: 1.5px solid var(--cms-primary);
  border-radius: 5px;
  background: transparent;
  color: var(--cms-primary);
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  transition: all var(--cms-transition);
}
.cms-resend-otp-btn:hover:not(:disabled) {
  background: var(--cms-primary);
  color: #fff;
}
.cms-resend-otp-btn:disabled {
  opacity: 0.4;
  cursor: not-allowed;
}

/* ── Disabled select (thana, before district chosen) ────────── */
.cms-thana-select:disabled {
  background: #f3f4f6;
  color: #9ca3af;
  cursor: not-allowed;
}

/* ── Responsive ──────────────────────────────────────────────── */
@media (max-width: 640px) {
  .cms-form-grid { grid-template-columns: 1fr; }
  .cms-modal-content { padding: 20px 16px; }
  .cms-box-header { flex-direction: column; align-items: flex-start; }
  .cms-box-header-right { flex-direction: column; align-items: flex-start; }
  .cms-search-bar { flex-direction: column; }
  .cms-search-input { width: 100%; }
}

@media (max-width: 480px) {
  .cms-modal { padding: 10px; }
  .cms-modal-content h2 { font-size: 17px; }
}